Privacy Policy

1. Introduction

At Sharon Physiotherapy, we are committed to protecting your privacy. This Privacy Policy details how we collect, use, disclose, and safeguard your personal and health information in accordance with Ontario's Personal Health Information Protection Act (PHIPA) and other applicable privacy laws.

2. Information We Collect

We collect information required to provide you with safe, effective physiotherapy care, including:

• Personal Identifiers: Name, date of birth, gender, address, phone number, and email address.
• Health and Medical Records: Medical history, symptoms, treatment plans, diagnostic records, physician referral notes, and progress reports.
• Billing and Financial Info: Insurance details, WSIB or motor vehicle accident claim details, and payment information.

3. How We Use Your Information

Your information is used strictly for purposes related to your care and clinic operations:

• Providing, planning, and managing your physiotherapy treatment programs.
• Processing payments, insurance submissions, WSIB, or MVA claims.
• Communicating with you regarding appointments, updates, or billing inquiries.
• Fulfilling legal and regulatory requirements governing healthcare professionals in Ontario.

4. Sharing and Disclosure

We do not sell or lease your personal information. We only share your health records with other members of your care team (such as referring doctors or specialists) with your explicit consent, or when required by law (e.g., public health reporting or court orders).

5. Data Security

We take physical, administrative, and technological security measures to protect your personal and health information. This includes encrypted electronic medical record systems (EMR), secure storage for physical files, and strict confidentiality protocols for all staff members.

6. Access and Rectification

You have the right to request access to your health record and request corrections if you believe the information is inaccurate or incomplete. To make a request, please contact our privacy officer at the email address listed below.

7. Contact Information

If you have any questions or concerns regarding our privacy practices, please contact us at: